Cleanup on S3: Complex Systems, Incidents & Black Friday
Join experts from the VOID and Rootly for a deep dive on why complex systems fail, incident analysis, and Black Friday.
About The Webinar
With more than 40 years of combined experience in incident response join us as we dive into the intricate world of complex systems, and incident analysis against the backdrop of high-pressure Black Friday retail phenomenon.
Join your hosts:
- Brent Chapman: As the leader of Slack’s incident response program, he designed and built the company’s incident management capabilities. At Google, Brent convinced senior management to standardize incident management practices and created the Incident Management at Google system.
- Courtney Nash: A researcher focused on system safety and failures in complex sociotechnical systems. Over the past two decades, Courtney's held a variety of editorial, program management, research, and management roles at Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon
- Ashley Sawatsky: As a founding member of Shopify's incident response program for nearly 7 years, she led incident communications and processes. Currently, as Senior Incident Response Advocate at Rootly, she consults with tech giants like Canva, Cisco, NVIDIA, and more on incident response strategies.
Rootly is the leading enterprise incident management tool for automating incident response in Slack—trusted by 100s of fast-growing companies like Canva, Wealthsimple, Grammarly, NVIDIA, and more. Learn more and book a free personalized demo at rootly.com.
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About the Hosts
Brent Chapman
Brent Chapman is an expert in IT emergency management and has a background in IT infrastructure, site reliability engineering, and public safety emergency management. As the leader of Slack’s incident response program, he designed and built the company’s incident management capabilities. At Google, Brent convinced senior management to standardize incident management practices and created the Incident Management at Google system.
Courtney Nash
Courtney Nash is a researcher focused on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she’s held a variety of editorial, program management, research, and management roles at Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon.
Ashley Sawatsky
Ashley Sawatsky
Ashley Sawatsky, an incident management and communication expert, specializes in SaaS. With roots in Disney's Guest Experience team, she excels in transforming negative experiences into positive ones. As a founding member of Shopify's incident response program for nearly 7 years, she led incident communications and processes. Currently, as Senior Incident Response Advocate at Rootly, she consults with tech giants like Canva, Cisco, NVIDIA, and more on incident response strategies.
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